At Amari Trade Alliance LLP, customer satisfaction and product integrity are important to us. As a business engaged in the wholesale supply, sourcing, distribution, and export of pharmaceutical products, we maintain a return and refund process that complies with applicable laws, regulatory requirements, product safety standards, and our commercial agreements.
This Return & Refund Policy explains the circumstances under which returns, replacements, and refunds may be considered.
This Policy applies to products supplied by Amari Trade Alliance LLP following the acceptance of a commercial order.
As our Website primarily serves as a business enquiry platform, submission of an enquiry through the Website does not constitute a purchase or create any entitlement to a return or refund.
Due to the nature of pharmaceutical products, returns are accepted only in limited circumstances.
Every return request is reviewed individually and remains subject to verification, regulatory compliance, product condition, and approval by the Company.
Approval of a return request is solely at the discretion of the Company unless otherwise required by applicable law.
Subject to verification, returns may be considered in situations including:
Supporting documentation may be required before any return is approved.
Unless otherwise required by law or agreed in writing, returns will generally not be accepted for:
Customers should notify the Company as soon as reasonably possible after discovering any issue.
A return request should include, where applicable:
Failure to provide sufficient information may delay or prevent processing of the request.
Products must not be returned without prior written authorization from the Company.
If a return is approved, the Company will provide appropriate instructions regarding the return process.
Unauthorized returns may be refused and returned to the sender at the sender’s expense.
All returned products are subject to inspection upon receipt.
The Company reserves the right to verify:
Approval of a return is subject to satisfactory inspection results.
Where a refund is approved, it may be processed through one of the following methods, depending on the commercial agreement:
The method of resolution shall be determined by the Company unless otherwise agreed in writing.
Approved refunds will be processed within a reasonable period after completion of verification and internal approval procedures.
The actual time required for funds to be received may vary depending on the payment method, banking institution, financial intermediary, or applicable international payment process.
Unless the return results from an error attributable to the Company, original shipping, freight, customs duties, taxes, insurance charges, and other logistics costs are generally non-refundable.
Responsibility for return shipping expenses will be determined based on the circumstances of the approved return.
For international shipments, return requests remain subject to:
The Company reserves the right to decline return requests where regulatory restrictions prevent the return or resale of pharmaceutical products.
The Company shall not be responsible for delays in processing returns or refunds resulting from events beyond its reasonable control, including natural disasters, governmental actions, transportation disruptions, customs delays, pandemics, labor disputes, cyber incidents, or other force majeure events.
Nothing in this Policy shall create any liability beyond the obligations expressly accepted by the Company.
To the maximum extent permitted by applicable law, the Company’s total liability in relation to any approved claim shall not exceed the invoiced value of the affected product unless otherwise required by law.
The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from any return, refund, or product-related claim.
The Company reserves the right to amend or update this Return & Refund Policy at any time.
Any revised version will be published on this page together with the updated Last Updated date.
Continued use of the Website after publication of changes constitutes acceptance of the revised Policy.
This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.
For questions regarding returns, replacements, or refunds, please contact:
Amari Trade Alliance LLP
Website: www.amariindia.com
Email: info@amariindia.com
Phone: +91 2235226340
WhatsApp: +91 9920074600
Registered Office: 106, Parvati Industrial Co-Op Society Ltd, New Sun Mill Compound, Sitaram Jadhav Marg, Lower Parel (w), Mumbai, Maharashtra 400013.